Three Engagements, Each with a Defined Scope
Consumer matters vary significantly in value, complexity, and the forum that is best suited to them. Our three engagements reflect those differences.
Back to HomeHow We Approach Each Matter
Every engagement begins with the same step: a written assessment of the matter, provided without charge and without obligation. That assessment addresses three questions: does the claim have reasonable prospects; which forum or mechanism is most appropriate; and what will the engagement involve in terms of cost and time.
Clients who receive that assessment and decide not to proceed have incurred no cost and hold a substantive note they can use independently. Clients who proceed do so with a clear understanding of what the engagement covers.
We do not expand the scope of a matter without the client's considered agreement, and we will advise plainly where a claim is not worth the effort of proceedings relative to its likely outcome.
Tribunal for Consumer Claims Representation
A focused engagement for claims before the Tribunal for Consumer Claims Malaysia. The Tribunal was designed to provide an accessible, lower-cost forum for consumer disputes up to RM 50,000 under the Consumer Protection Act 1999. Getting the claim right — the right form, the right evidence, and an understanding of how the hearing proceeds — makes a material difference.
This engagement includes a written assessment of whether the Tribunal is the appropriate forum for your matter, preparation of Form 1 with supporting documents, claim narration and evidence bundling, and pre-hearing coaching so that you are prepared for the hearing itself.
Civil Claims Against Sellers, Service Providers & Platforms
Some consumer matters fall outside the Tribunal's jurisdiction — because the claim value exceeds RM 50,000, because the matter involves hire-purchase, or because the complexity of the facts warrants court proceedings. Others involve misrepresentation claims, platform-economy disputes, or digital service contracts that do not fit cleanly within the Tribunal's standard framework.
This engagement covers demand correspondence and pre-action negotiation — which resolves many matters without the need for court filings — and, where needed, Sessions or High Court proceedings. The engagement begins with a written merits note so the client can consider cost and duration before any filing takes place.
Sectoral Advisory for Consumer-Facing Businesses
An advisory service for SMEs and mid-sized consumer-facing businesses seeking to align their documentation and practices with Malaysian consumer-protection frameworks. The areas covered include pricing disclosure, warranty terms, refund and return policies, online purchase processes, and complaint-handling procedures.
The engagement is designed to leave the business with durable practices — not a once-off audit that sits in a drawer. Pacing is set at the client's preference. The output includes a plain-language set of recommendations, revised or new documentation as required, and staff training notes that can be used independently.
Choosing the Right Solution
A brief comparison to help identify which engagement is most likely to suit your situation. Where the matter is unclear, the intake review will address it.
| Feature / Consideration | Tribunal (S01) | Civil Claims (S02) | Advisory (S03) |
|---|---|---|---|
| Claim value up to RM 50,000 | — | ||
| Claim value exceeds RM 50,000 | — | — | |
| Hire-purchase or vehicle finance dispute | — | — | |
| E-commerce or platform dispute | — | ||
| Business seeking compliance review | — | — | |
| Pre-hearing coaching included | — | — | |
| Staff training notes included | — | — | |
| Starting Fee | RM 1,500 | RM 2,800 | RM 5,200 |
How We Handle All Matters
Confidentiality
All matter details are subject to strict professional confidentiality obligations under the Legal Profession Act 1976 and Bar Council guidelines.
Written Engagement Letter
Every formalised matter is covered by a written engagement letter that sets out the scope, fee, and the respective obligations of the firm and the client.
Conflict Checks
Intakes are checked against existing and past clients before any substantive review of the matter begins, in compliance with professional obligations.
Data Retention
Client data is retained only for the period required under professional record-keeping obligations and is not used for any purpose beyond the matter itself.
Regulatory Compliance
All practitioners are members in good standing with the Bar Council of Malaysia and practise in compliance with the Legal Profession (Practice & Etiquette) Rules 1978.
Response Standard
Intake assessments are delivered within two working days. Progress communications are provided at each stage of a matter without waiting for the client to ask.
Not Sure Which Engagement Fits?
Submit an intake. The written assessment will identify the most appropriate path — Tribunal, civil proceedings, or advisory — and set out what an engagement would involve.
Submit an Intake